Shipping policy
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Shipping Policy
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Processing Time: Orders are processed within 7 business days after payment confirmation.
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Shipping Methods: We offer standard shipping via reputable carriers.
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Shipping Charges: Calculated at checkout based on weight, destination, and shipping method.
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Delivery Times: Average delivery time is 7 business days. Estimated delivery dates are provided at checkout; actual times may vary by location and carrier.
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Shipping Availability: We ship to the United States and Canada only.
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Order Tracking: After shipping, a tracking number and instructions will be provided via email.
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Address Accuracy: Customers must provide accurate shipping information. We are not responsible for delays or losses due to incorrect addresses.
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Risk of Loss: Title and risk of loss pass to you upon delivery by the carrier.
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Refund/Return Policy
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Eligibility: Unopened and unused products may be returned within 30 days of receipt for a refund or exchange. Some items, such as digital goods or sale items, may be non-returnable.
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Return Process: Contact customer service to request a return authorization. Ship the product in original packaging with proof of purchase to the address provided.
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Refunds: Refunds will be issued to the original payment method after receipt and inspection of returned items. Shipping costs may be non-refundable unless the return is due to our error.
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Defective or Incorrect Items: If you receive a defective or incorrect item, contact us within 30 days for a replacement or refund.
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Return Shipping: Unless the return is due to our mistake, you are responsible for return shipping costs.