Shipping policy

  • Shipping Policy

    • Processing Time: Orders are processed within 7 business days after payment confirmation.

    • Shipping Methods: We offer standard shipping via reputable carriers.

    • Shipping Charges: Calculated at checkout based on weight, destination, and shipping method.

    • Delivery Times: Average delivery time is 7 business days. Estimated delivery dates are provided at checkout; actual times may vary by location and carrier.

    • Shipping Availability: We ship to the United States and Canada only.

    • Order Tracking: After shipping, a tracking number and instructions will be provided via email.

    • Address Accuracy: Customers must provide accurate shipping information. We are not responsible for delays or losses due to incorrect addresses.

    • Risk of Loss: Title and risk of loss pass to you upon delivery by the carrier.

  • Refund/Return Policy

    • Eligibility: Unopened and unused products may be returned within 30 days of receipt for a refund or exchange. Some items, such as digital goods or sale items, may be non-returnable.

    • Return Process: Contact customer service to request a return authorization. Ship the product in original packaging with proof of purchase to the address provided.

    • Refunds: Refunds will be issued to the original payment method after receipt and inspection of returned items. Shipping costs may be non-refundable unless the return is due to our error.

    • Defective or Incorrect Items: If you receive a defective or incorrect item, contact us within 30 days for a replacement or refund.

    • Return Shipping: Unless the return is due to our mistake, you are responsible for return shipping costs.